757-479-1642

Author name: Chase Tinkham

I encourage and drive myself, my colleagues, and the partners I work with on a daily basis to do the right thing for the client. This means that there needs to be a strong emphasis on empathy, creativity, integrity, accountability, and hard work and those have been the pillars of which I've helped to build my career and to serve my clients.

5 Ways to Improve Your Average Repair Order (RO) at Auto Shops and Car Dealerships

As a General Manager, Service Manager, or Service Advisor in the automotive industry, you understand the importance of maximizing revenue and improving efficiency. One key metric that seems to run the world when it comes to the financial health of your business is the Average Repair Order (RO) value. The Average RO is the average …

5 Ways to Improve Your Average Repair Order (RO) at Auto Shops and Car Dealerships Read More »

Tips for Increasing Customer Satisfaction Index (CSI)

In today’s competitive automotive industry, enhancing the Customer Satisfaction Index (CSI) is crucial for dealerships to stand out. CSI is a key performance indicator (KPI) that manufactures and dealerships will use to gauge and understand overall customer satisfaction. A key player in driving CSI, although there are many, is the Service Advisor. They are often …

Tips for Increasing Customer Satisfaction Index (CSI) Read More »

Service Menus in the Lane: Good Idea?

In the fast-paced world of automotive service, efficiency, transparency, and customer satisfaction are paramount – especially if you get goaled on customer satisfaction index (CSI). As a service advisor, you’re constantly seeking ways to improve operations and enhance the customer experience. One powerful tool that you can do this is the implementation of a service …

Service Menus in the Lane: Good Idea? Read More »

Scroll to Top