Local Legends Series – Eric Wade
Introducing “Local Legends”: Celebrating East Coast Automotive Icons The East Coast car community is more than just a collection of passionate gearheads—it’s a tightly-knit family with shared values of grit, determination, and a love for all things automotive. At the heart of this community are individuals who have risen from humble beginnings, transforming their lives […]
Mastering OpCodes: A Comprehensive Guide for Automotive Dealership Leaders Using CDK
It’s no secret that right now organizations that will be around for the next decade are prioritizing their back-end and the role it plays in dealership profitability, sustainability, and overall experience for both customers and employees. Optimizing service department efficiency is the first place you should look if you want to figure out where things […]
Mastering the Walkaround: Boosting Gross Profit and Customer Satisfaction
What is a Walkaround? A walkaround is typically one of the first interactions with your team – it is an opportunity to get to know the vehicle being serviced and the individual that brought that vehicle to you. How can we properly advise folks if we’re not first understanding them and their needs? Spoiler alert – […]
Lifetime Fluids in Your Vehicle – Too Good to Be True?
What is a “Lifetime Fluid?” “Lifetime fluid” is a term often used by automotive manufacturers and marketers to describe fluids that are purportedly designed to last for the entire lifespan of a vehicle’s component without needing to be replaced. These fluids can include transmission fluid, coolant, brake fluid, and power steering fluid. The promise is […]
Dirty Brake Fluid: No Big Deal or Flirting with Disaster?
If you’re reading this – perhaps you’re trying to figure out if you need to do something about the brake system on your vehicle. The same one that stops thousands of pounds of steel barreling down the highway at 60+ mph. OK, I’ll admit – the title is a bit clickbaity and the above is […]