If you’re reading this – perhaps you’re trying to figure out if you need to do something about the brake system on your vehicle. The same one that stops thousands of pounds of steel barreling down the highway at 60+ mph. OK, I’ll admit – the title is a bit clickbaity and the above is …
Dirty Brake Fluid: No Big Deal or Flirting with Disaster? Read More »
As a General Manager, Service Manager, or Service Advisor in the automotive industry, you understand the importance of maximizing revenue and improving efficiency. One key metric that seems to run the world when it comes to the financial health of your business is the Average Repair Order (RO) value. The Average RO is the average …
5 Ways to Improve Your Average Repair Order (RO) at Auto Shops and Car Dealerships Read More »
In today’s competitive automotive industry, enhancing the Customer Satisfaction Index (CSI) is crucial for dealerships to stand out. CSI is a key performance indicator (KPI) that manufactures and dealerships will use to gauge and understand overall customer satisfaction. A key player in driving CSI, although there are many, is the Service Advisor. They are often …
Tips for Increasing Customer Satisfaction Index (CSI) Read More »
In the fast-paced world of automotive service, efficiency, transparency, and customer satisfaction are paramount – especially if you get goaled on customer satisfaction index (CSI). As a service advisor, you’re constantly seeking ways to improve operations and enhance the customer experience. One powerful tool that you can do this is the implementation of a service …
You’re driving down the road and all of a sudden it begins to downpour. When you go to reach down and turn on your wipers – you’re distracted by the streaking, smudging, and stuttering. Your visibility is shot and you begin to ever-so-slightly grip the steering wheel harder. When it comes to the safety of …